Privacy Policy

ARTICLE 1: INTRODUCTION

This Privacy Policy aims to inform users of the Atelivo website:

The way in which their personal data is collected. Personal data refers to any information that can identify a user (name, surname, postal or email address, location, IP address, etc.);
Rights they have regarding their personal data;
The identity of the person responsible for processing this data;
Recipients of this personal data;
The site's cookie policy .

This policy supplements the Legal Notices and the General Terms and Conditions of Use , which can be viewed at the following address:
[ www.atelivo.com/legal-notice ] ]

ARTICLE 2: PRINCIPLES OF DATA COLLECTION AND PROCESSING

In accordance with Article 5 of European Regulation 2016/679 (GDPR) , personal data must be:

Treated lawfully, fairly and transparently ;
Collected for specified, explicit and legitimate purposes , and not to be further processed in a manner incompatible with those purposes;
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
Accurate and, if necessary, kept up to date ;
Stored in a form which permits identification of data subjects for no longer than is necessary for the purposes of the processing;
Processed in a manner that ensures appropriate security , in particular against unauthorized or unlawful processing, accidental loss, destruction or damage, using appropriate technical or organizational measures.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED

3.1 Data collected

The personal data collected in the course of our business includes:

Identity : name, surname;
Contact details : email address, postal address, telephone number;
Order-related information : products purchased, amounts, order history;
Connection data : IP address, browser type, device used;
Navigation data : pages visited, time spent on the site.

Purpose of the data collection:

Order management and customer service;
Monitoring service quality;
Sending promotional and commercial information (with your consent);
Improving the user experience on the website.

3.2 Collection Methods

Data is collected when:

You are browsing our site (automatic technical collection);
You create an account or place an order;
You contact our customer service;
You are subscribing to our newsletter.

Data is kept for 3 years after the last contact for commercial purposes, and 10 years for accounting and tax obligations.

3.3 Data Hosting

The website www.atelivo.com is hosted by:
Shopify Inc.
150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada
Support: https://help.shopify.com/

3.4 Data Sharing

The data may be shared with the following partners, solely for the purposes of operating the services:

Payment providers (e.g., Stripe, PayPal);
Logistics and delivery providers ;
Marketing and advertising partners (only with user consent).

3.5 Cookie Policy

This website uses cookies in order to:

Measure website traffic (Google Analytics);
Improve navigation;
Customize the displayed content.

You can manage your cookie preferences via your browser settings.

ARTICLE 4: DATA CONTROLLER

Personal data is collected by:
NEWGATE LLC , a limited liability company, whose registered office is located in New Mexico (United States) .

Contact us for any questions regarding data processing:
📧 contact@atelivo.com

ARTICLE 5: USER RIGHTS

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

Right of access, rectification, objection and deletion of your data;
Right to restriction of processing ;
Right to data portability ;
Right to define the fate of your data after your death ;
Right to lodge a complaint with the competent authority (CNIL – www.cnil.fr) ).

To exercise these rights, you can contact us at: contact@atelivo.com

ARTICLE 6: POLICY AMENDMENT

The publisher of the website www.atelivo.com reserves the right to modify this policy at any time in order to ensure its compliance with applicable legal and regulatory developments.

Last updated: 01/08/2025